Customer Service

Placing an Order

This website is designed to effectively accept your order and payment information. Periodically during our business hours, we will download the orders, process them, notify you of any problems, and ship the orders to your address.

  • What should I do if I have a question about a product?
    On the product page, select the Q & A tab, select the “Have a question?” link, enter your email, name, and question. When you submit your question, one of our technicians will review the question during the next business day and email an answer directly to you. If we feel your question would be helpful to our other customers, we will post it for others to see.
  • What should I do if I need help with my order?
    If you have a question during our business hours, you are welcome to call us at 209 400-7200 and one of our salespeople will be happy to assist you immediately. Otherwise, use the CONTACT US link to send an email. We will answer your question on our next business day by phone or email.
  • What if they want to change or cancel an order after it has been submitted?
    Contact us immediately by phone or email. Our policy is to ship each order immediately upon processing. If you delay notifying us of the change, it may have already shipped and you will then need to ship the items back to us.
  • How can I check on the status of an order? Shortly after picking up your order at our warehouse, the delivery service chosen for your order will send you an email giving your tracking number and an estimated date of delivery to your address. You can use their tracking link to follow your package as it travels from us to you. If you have not received this email, call us and one of our salespeople will locate your package.
  • How am I notified of sales and new products?
    If you have signed up for our newsletter, you will receive periodic emails about specials and new products. Otherwise you can click on the NEW ITEMS or the SPECIALS links on the home page.
  • How are applicable taxes charged?
    We are located in Lodi, CA. Any product delivered in the state of California will be charged taxes at our local rate. If we are shipping out of state, you will be responsible to pay any taxes that may be charged by your state and/or locality.
  • Frequently Asked Questions
    For other commonly asked questions, click on FREQUENTLY ASKED QUESTIONS